Refund Policy

1. Overview

At DMTools.fun (operated by Dale Abbey), we want you to be completely satisfied with our AI-powered universal social media DM response generator service. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. General Refund Policy

2.1 Standard Policy

Due to the digital nature of our service and instant access to AI-generated responses, refunds are provided under specific circumstances outlined below. This policy is designed to be fair to both our customers and our business operations.

2.2 Free Plan

Our Free Forever plan requires no payment and therefore no refunds are applicable. Users can cancel or stop using the service at any time without any charges or obligations.

2.3 7-Day Free Trial

Our Pro and Business plans include a 7-day free trial period:

• No charges occur during the trial period
• You can cancel anytime during the trial without being charged
• If you don't cancel, you'll be automatically billed at the end of the trial
• One free trial per user/email address

3. Subscription Plan Refund Terms

Plan	Price	Trial Period	Refund Eligibility
Free Forever	$0/month	N/A	No refunds (free service)
Starter	$19/month	None	7-day satisfaction guarantee
Pro	$59/month	7-day free trial	30-day satisfaction guarantee
Business	$149/month	7-day free trial	30-day satisfaction guarantee
Enterprise	$399/month	Custom trial available	Custom terms (contact us)

3.1 Monthly Subscriptions

• Starter Plan: 7-day satisfaction guarantee from first payment
• Pro & Business Plans: 30-day satisfaction guarantee from first payment (after trial)
• Refunds are prorated based on unused time in the billing period
• Service access continues until the end of the current billing period unless requested otherwise

3.2 Annual Subscriptions

• Pro Annual ($531/year): 60-day satisfaction guarantee
• Business Annual ($1,341/year): 60-day satisfaction guarantee
• Annual subscriptions receive extended guarantee periods due to longer commitment
• Refunds calculated based on unused months remaining

4. Top-Up Pack Refunds

Top-up message packs are additional message credits available to Pro and Business subscribers:

• 100 messages ($8): No refunds (immediate digital delivery)
• 250 messages ($18): No refunds (immediate digital delivery)
• 500 messages ($32): No refunds (immediate digital delivery)
• Top-ups are consumed immediately upon purchase and cannot be refunded
• Unused top-up credits expire at the end of your billing cycle

5. Refund Eligibility Criteria

5.1 Eligible Refund Reasons

Refunds may be approved for the following reasons:

• Technical issues preventing service use (after troubleshooting attempts)
• Service not performing as described in our marketing materials
• Duplicate charges or billing errors on our part
• Service downtime exceeding 48 consecutive hours
• Major feature removal without adequate notice
• Inability to cancel subscription due to technical issues on our platform

5.2 Non-Eligible Refund Reasons

Refunds will generally not be provided for:

• Change of mind after the satisfaction guarantee period
• Lack of use or forgetting about the subscription
• Dissatisfaction with AI-generated content quality (inherent AI limitations)
• Account termination due to Terms of Service violations
• Requests made after the applicable guarantee period
• Issues caused by user error or misuse of the service
• Refunds requested for previous billing cycles beyond current period

6. Refund Process

6.1 How to Request a Refund

1. Contact Us: Email admin@dmtools.fun with "Refund Request" in the subject line
2. Provide Information: Include your account email, reason for refund, and relevant details
3. Response Time: We'll respond within 48 hours (typically within 24 hours)
4. Review Process: We may ask for additional information or attempt to resolve issues first
5. Decision: We'll notify you of our decision within 5 business days

6.2 Refund Processing

• Approved refunds are processed through PayPal within 5-7 business days
• Refunds appear in your original payment method within 3-10 business days
• Processing times may vary depending on your bank or payment provider
• We'll provide you with a refund confirmation and tracking information

6.3 Partial Refunds

In some cases, we may offer partial refunds:

• Prorated refunds based on unused time in billing period
• Service credits for future use instead of cash refunds
• Account upgrades or plan changes as alternative solutions
• Extended trial periods for additional evaluation time

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues:

• Contact our support team first for troubleshooting assistance
• We'll work to resolve issues before considering refunds
• Documented service outages may qualify for service credits
• Major technical failures may qualify for full refunds

7.2 Billing Disputes

For billing-related issues:

• Contact us directly before disputing charges with PayPal
• We'll investigate and resolve billing errors promptly
• Duplicate charges will be refunded immediately
• Currency conversion issues will be reviewed case-by-case

7.3 Service Changes

If we make significant changes to our service:

• Major feature removals: 30-day refund window from notification
• Price increases: Existing customers grandfathered until renewal
• Service discontinuation: Full refunds for unused periods

8. Promotional and Special Pricing

8.1 Promotional Campaigns

• Special promotional pricing may have specific refund terms
• Limited-time offers may have shorter refund periods
• Founder pricing participants receive standard refund terms
• Promotional terms will be clearly communicated at time of purchase

8.2 Coupon Codes and Discounts

• Refunds based on amount actually paid, not full price
• Coupon codes may not be reissued with refunds
• Percentage discounts calculated on actual charge amount

9. Account Termination and Data

9.1 Voluntary Cancellation

• You can cancel your subscription at any time through your account settings
• Service continues until the end of the current billing period
• No refunds for voluntary cancellations after satisfaction guarantee period
• Custom templates and data remain accessible until account closure

9.2 Involuntary Termination

• Accounts terminated for Terms of Service violations forfeit refund rights
• Outstanding balances remain due even after termination
• Data may be deleted immediately upon involuntary termination

10. Appeals Process

If your refund request is denied and you disagree with the decision:

• You may appeal the decision within 30 days by emailing admin@dmtools.fun
• Include "Refund Appeal" in the subject line with additional supporting information
• Appeals are reviewed by senior management within 7 business days
• Appeal decisions are final and not subject to further review

11. Policy Updates

This Refund Policy may be updated from time to time. Material changes will be communicated through:

• Email notification to active subscribers
• Prominent notice on our website and service
• Updated "Last Updated" date on this page
• PayPal notification for subscription-related changes (where applicable)

Changes to this policy will not affect refund eligibility for purchases made before the changes take effect.

12. Legal Compliance

This refund policy complies with:

• Consumer protection laws in applicable jurisdictions
• PayPal's merchant agreement requirements
• Nevada state business regulations
• Federal Trade Commission guidelines
• International consumer rights where applicable
• Credit card company and payment processor requirements

13. Contact Information

This Refund Policy was last updated on August 31, 2025. This policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy. PayPal terms and conditions also apply to all payment processing and refunds.